Cancellation, Returns & Exchanges

CANCELLATIONS
All online orders can be canceled at no charge prior to confirmation of order by Seasons of the Heart. To cancel an online order please contact us at 765-642-0502.

SHIPPING POLICY
All placed orders will receive an email confirmation prior to shipping. In Stock items will ship next business day. Shipping charges will be determined by the weight of the item and the preferred method of shipping.  All orders will include a $2.50 handling charge in their shipping costs. If an ordered item is out of stock, the order can be held until the item becomes available or the customer may elect to cancel the order. Customers will be promptly contacted if the item they ordered is out of stock to determine the desired course of action.

RETURNS/EXCHANGES
The satisfaction of our customers is our top priority. If for any reason you are dissatisfied with your purchase, we will accept returns or exchanges within 30 days of original purchase in its original packaging. To return or exchange an item, please complete the Return/Exchange form to receive your return authorization code. Customers are responsible for all shipping and handling costs on returned/exchanged items unless merchandise is damaged during shipping. Returns and exchanges are subject to a 15% restocking fee.

GIFT WRAP
Complimentary gift wrapping is available on most items by request. In your request please specify male or female recipient and the occasion. Every effort will be made to meet your specific wrapping request, but please note we are limited to our signature wrapping paper selection.

Seasons of the Heart • 2115 E. 67th St. Anderson, IN 46013 •  (765) 642-0502